Support

How do I get the MX app?

The MX app is for iPhone. It needs iOS 18 or later.

1. On your iPhone, open MX on the App Store.
2. Tap Get.
3. Open the MX app.

How do I sign in?

You sign in with your mobile phone number. You do not need a password.

1. Open the MX app.
2. Enter your mobile phone number.
3. Wait for a text message with a verification code.
4. Enter the verification code.

Your mobile carrier can charge for text messages and data.

I did not get a verification code

1. Make sure that the phone number is correct.
2. Make sure that your phone can receive text messages.
3. Wait one minute.
4. Tap Resend Code.

If you still do not get a code, send an email to hello@majr.app.

The app shows "Oops! Please try again"

This message shows when the verification code is incorrect or expired.

1. Tap Resend Code.
2. Enter the code from the most recent text message.

Why does a song stop after a short time?

A song plays as a preview until you buy it. Buy the artist tracks and content to hear the full song.

Why is there no sound?

Videos on the home screen can start with the sound off.

1. Tap the speaker button to turn on the sound.
2. Turn up the volume on your iPhone.

How do I find an artist or a song?

1. At the top of the home screen, tap Find Artists and Songs.
2. Type the name of the artist or the song.
3. Tap a result.

How do I follow an artist and get notifications?

1. Open a song by the artist.
2. Tap Follow.

To get notifications, you must allow them for the MX app.

1. On your iPhone, open Settings.
2. Tap Notifications.
3. Tap MX.
4. Turn on Allow Notifications.

How do I buy artist tracks and content?

1. Open the song.
2. Tap the buy button.
3. Pay with your App Store account or with Apple Pay.

After you pay, the full song and its content open in the MX app.

I paid, but I do not see my purchase

1. Make sure that you signed in with the phone number that you used to buy.
2. Close the MX app.
3. Open the MX app again.

If you still do not see your purchase, send an email to hello@majr.app. Include your phone number and the date that you paid.

Caution: Send an email to hello@majr.app before you sign in with a new phone number. Purchases stay with the phone number on your account.

How do I get a refund?

The refund process depends on how you paid. Your receipt shows how you paid.

If you paid with your App Store account, Apple controls the refund. Request it at reportaproblem.apple.com.

If you paid with Apple Pay, send an email to hello@majr.app. Include your phone number and the date that you paid.

How do I change my phone number or email?

You cannot change your phone number or email in the MX app. Our support team makes the change for you.

1. Send an email to hello@majr.app.
2. Include your current phone number.
3. Include the new phone number or the new email.

How do I sign out?

1. Tap the M button.
2. Tap Sign Out.
3. Tap Sign Out again.

How do I delete my account?

Caution: Do not delete your account unless you are sure. Account deletion is permanent, and you cannot undo it.

1. Tap the M button.
2. Tap Delete Account.
3. Tap Yes, I'm sure.

The MX app signs you out, and we delete your account. You can also send the request by email to hello@majr.app.

A link opened a small preview, not the full app

Some song links open an App Clip. An App Clip is a small part of the MX app that plays a preview.

To get all of MX, open MX on the App Store and get the full app.

How do I create an artist account?

MX supports artists in the United States only. You need a US mobile phone number.

1. Go to the artist dashboard.
2. Select Sign up.
3. Enter your artist name, your mobile phone number and your email.
4. Enter the verification code from the text message.

How do I sign in to the artist dashboard?

1. Go to the artist dashboard.
2. Enter your mobile phone number.
3. Enter the verification code from the text message.

Can I manage more than one artist?

Yes. If you are a member of more than one artist, use the artist selector in the artist dashboard to change artists.

To add a person to your artist team, send an email to hello@majr.app.

How do I set up a project?

1. In the artist dashboard, select New project.
2. Enter the project details.
3. Upload the audio with Add media.
4. Add behind-the-scenes posts: photos and videos from making it.
5. Turn on Sell at the top of the project.

The setup checklist in each project shows the steps that are not done.

Which files can I upload?

Audio: MP3, M4A, AAC, WAV, AIFF, FLAC, OGG, Opus and CAF.

Video: MP4, MOV, M4V, WebM, AVI and MKV.

Images: JPG, PNG, GIF, WebP, HEIC, AVIF, TIFF and BMP.

You can upload a maximum of 20 files at one time. The artist dashboard does not accept other file types, such as documents or archives.

Why is my upload not ready?

After you upload a file, MX prepares it for playback. Large video files take more time.

If the file is not ready after one hour, send an email to hello@majr.app. Include the project name and the file name.

How do I add lyrics and commentary?

1. In the artist dashboard, open the project.
2. Select the track.
3. Add the lyrics in the lyrics editor.
4. Add your commentary in the commentary form.

How do I share from my iPhone?

Caution: Sign in to the MX app before you share. Sharing does not work when you are signed out.

1. In the app that has your file, tap Share.
2. Tap MX.
3. Enter the track title.
4. Tap each track to edit its post.
5. Tap Share on MX.

How do I start to sell?

To sell artist tracks and content, you need the Sell on MX plan.

1. When you share from your iPhone, tap the option to sell.
2. The MX app copies a link.
3. Paste the link in Safari.
4. Get the Sell on MX plan.
5. In the artist dashboard, turn on Sell at the top of the project.

How do I set a price?

With the Sell on MX plan, you set a price on posts and tracks when you share them from your iPhone.

Where do I see my earnings?

1. In the artist dashboard, select Earnings.
2. Look at your lifetime earnings and the chart.
3. To get a copy of the data, export a CSV file.

How and when do I get paid?

We send a payout when your earnings are $25 or more. We do not have a fixed payout schedule yet.

To ask about your balance or a payout, send an email to hello@majr.app.

How do I change or cancel my plan?

1. In the artist dashboard, select Account.
2. Select the subscription link.
3. Change or cancel the Sell on MX plan.

How do I change my phone number or email?

1. Send an email to hello@majr.app.
2. Include your artist name and your current phone number.
3. Include the new phone number or the new email.

How do I delete my artist account?

Caution: Do not delete your artist account unless you are sure. Account deletion is permanent, and you cannot undo it.

Send an email to hello@majr.app. Include your artist name and your phone number.

Fans who bought your artist tracks and content keep access to them.